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What is CRM?

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Client Relationship Management. Yes, we know CRM stands for customer relationship management, but I like the term client better! It is the term we use on the consulting world, and within service-based businesses. It is also an acronym primarily used to refer to the systems used to manage those relationships. Every business has 3 types … Continue reading “What is CRM?”

Surviving Growing Pains with CRM

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Why you need to standardize your business processes to manage a successful business Once your marketing efforts have generated leads and you’ve reviewed them, what do you do with that information? It’s all a combination of paper notes, spreadsheets, documents, emails, texts, calls, iPhone notes, and social media DMs. You probably contact them at some … Continue reading “Surviving Growing Pains with CRM”